Pet Necessity Returns Policy.

At Pet Necessity Limited, we understand that sometimes you may need to return an item you've purchased. That's why we have a simple and straightforward return policy for your convenience. Please note that before making any returns, you must contact us to let us know.

Our return policy lasts for 14 days from the date of your purchase. If 14 days have passed since your purchase, we will not be able to offer a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

Please be aware that you will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund. We recommend that you use a trackable shipping service or purchase shipping insurance as we cannot guarantee that we will receive your returned item.

To return an item, please send it to the following address:

PET NECESSITY LIMITED

Fraser Suite

496/213 Ferry Road

Edinburgh

EH5 2DL

Please include your order confirmation email with your return and a note detailing the reason for the return. We also require a receipt or proof of purchase to complete your return.

Please note that certain types of goods are exempt from being returned, such as food and other perishable goods. In certain situations, we may only offer a partial refund if applicable. This includes items not in their original condition, damaged or missing parts not due to our error and items returned more than 14 days after delivery.

We will process your refund as soon as we receive the returned item or as soon as we have seen photographic evidence in instances where goods are not to be returned. The refund will be processed using the same method you used to pay for your order. It may take up to 10 working days for the refund to appear as cleared funds.

If you have any questions about our return policy, please don't hesitate to contact us at hello@petnecessity.co.uk. We're always happy to help!