Your Frequently Asked Questions (FAQ’s)

  • We will dispatch your order within 24hours. We use Royal Mail 24 hour tracked, 1st Class and UK mainland signed for when delivering larger items such as bedding. So you will have your order within 2 working days.

  • Yes, logging into an account at checkout is optional. Customers without accounts can check out as a guest. However, creating an account will give you first access to exclusive offers and discounts.

  • At the moment we provide UK wide delivery.

  • In order to give you the best possible price and still remain competitive, we have allocated a standard shipping fee of £4.80 on orders up to 2kg. Larger items that weigh more will cost more to deliver and this will be automatically calculated at checkout.

  • Yes, we will provide you with a tracking number included in an email once your order has been fulfilled and handed over to the courier.

  • We only sell one product that contains garlic.

    Beef & garlic bites contain very small amounts of garlic and the analytical constituents of a 125g tub consist of: Beef 40%, Chicken 30%, Garlic 1%, Rusk 29%, Minerals.

    Used in the correct quantity and texture, Natural, fresh, raw garlic can have many positive medicinal benefits. Used in large quantities, garlic along with other things can be toxic.

    The garlic used in our Beef and garlic bites is 100% natural, fresh, raw, does not contain any processed ingredients and has been tested by the pet food manufacturer.

    All our natural treats are sourced from well-known UK pet food manufactures.

    If you are ever unsure about feeding your pet a certain ingredient, then we always recommend consulting your Vet.

    Here is a section from an article in PetMD that may help:

    https://www.petmd.com/dog/nutrition/can-dogs-eat-garlic

    As stated in the article under “Why Do Some Dog Foods Have Garlic?”.

     “Garlic contains many healthy components, such as amino acids, sulfur, zinc, potassium, phosphorus, and vitamins. At very low doses, garlic can be beneficial for your pet’s health. Most pet foods have very low concentrations of garlic and have been tested by pet food manufacturers with no toxic effects observed.

     But remember that these foods have been tested, and it is not the same as giving your dog garlic at home.”

     All our natural treats are sourced from well-known UK pet food manufactures who regularly test their products so that they meet the standard requirements for dog food and treats.

     If you are ever unsure about feeding your pet a certain ingredient then we always recommend consulting your Vet.

    We hope this helps.

  • When selecting a coat for your size, it is best practice to measure your dog from the base of its neck to the top of the tail with a measuring tape.

    This will provide you with the back length of your dog. It is this measurement that we use for our dog coat and sweater sizes.

    All of our jackets have an adjustable strap around the waist that can be easily adjusted so that the coat will fit a larger dog with a broader chest and waste.